Support

At The Money Factory, we understand that having quick and reliable support is essential for a hassle-free gaming experience. Our dedicated team is always ready to assist you, ensuring your questions and concerns never go unanswered.

Instant Help with Live Chat Support

For immediate assistance, our live chat feature connects you directly to one of our friendly and knowledgeable support agents. Available 24 hours a day, 7 days a week, our live chat ensures you have someone by your side whenever you need help. Most inquiries are resolved within minutes, making it the fastest and most convenient way to solve any issue.

Email Support for Detailed Queries

If you prefer to communicate via email, simply send your inquiries to our team at support@themoneyfactory.com. You can expect a detailed response typically within a few hours, and always within 24 hours. Our email support is ideal if you need to include screenshots, transaction details, or any other information that helps our specialists provide the most accurate solution.

FAQs and Help Center

Our comprehensive FAQ page is designed to help you quickly find answers to the most common questions. From account management and payment methods such as Apple Pay, Bitcoin (BTC), Google Pay, Litecoin (LTC), MasterCard, PayPal, and Visa, to game-related queries involving our exciting software providers like Betsoft, Rival Gaming, Arrow’s Edge, Dragon Gaming, Fresh Deck, Qora, and Bgaming (Softswiss)—you'll find clear, concise, and easy-to-follow answers right at your fingertips.

Expert Assistance for All Your Needs

Our support team is fully trained and experienced, committed to resolving your questions or concerns promptly and professionally. Whether you're facing problems with your account, transactions, gameplay, or just need clarification about our generous 425% EXTRA welcome bonus, rest assured our helpful team members have you covered.

At The Money Factory, we’re here to ensure your experience is smooth, secure, and enjoyable. Don't hesitate to reach out—we're always happy to assist you!