Terms and Conditions

These service terms explain the main rules that apply when you access or use The Money Factory website, create a player account, play games (including Gold Coins and Sweeps Coins modes), take part in promotions, and use any related services we provide.

By visiting the site, registering an account, or using any part of the platform, you agree to follow these conditions of use. This page is designed to set clear expectations around player responsibilities, account access, payments, promotions, and how we handle issues such as verification or technical errors.

Eligibility - who can use The Money Factory

The Money Factory is intended for adults only.

To use the platform, you must:

• Be at least the legal gambling age in your jurisdiction (and in any case not under 18)
• Be allowed to access and use online gaming services where you are physically located
• Not be located in a country, state, or region where we restrict access

It is your responsibility to ensure that using the site is lawful where you are located. We may restrict or refuse access in certain locations and can change location availability over time.

Creating an account - getting started the right way

To use most features, you’ll need to register a player account. When you do, you agree that:

• The information you provide is accurate, complete, and kept up to date
• Your account is registered in your own name
• You will not create more than the number of accounts we allow per person, household, device, or payment method (as applicable)
• You won’t register or use an account on behalf of someone else

We may request additional information if we need to confirm your details or protect the integrity of the platform.

Verification checks (KYC) - why we may ask for documents

To help keep the platform safe and compliant, we may ask you to verify certain details at any time, including when you request a redemption. Verification may include confirming your:

• Identity and age
• Address or location
• Ownership of a payment method or wallet
• Account details needed to process redemptions securely

If requested, you agree to provide valid and readable documentation within a reasonable time. In some cases, certain features (such as redemptions) may be limited until verification is completed.

Account security - your login, your responsibility

You are responsible for keeping your login details confidential and for all activity that occurs through your account. If you believe your account has been accessed without permission, contact us as soon as possible.

Player accounts are personal. They may not be shared, transferred, sold, or used by anyone else, including friends or family members. If someone else uses your account, activity on the account may still be treated as authorized by you.

Coins, gameplay, and what “sweepstakes” play means

The Money Factory offers gameplay using:

• Gold Coins - used for entertainment-style play
• Sweeps Coins - promotional play that may become eligible for prizes after meeting any applicable playthrough requirements

Gameplay outcomes are determined by the applicable game rules and the software powering the game. Always review the specific game information shown in the interface before you play.

Deposits, purchases, withdrawals, and balances - key expectations

Payment options and processing times can vary by location, account status, verification stage, and technical availability. Not all payment methods are available in every region or at every time.

Commonly supported payment methods may include Apple Pay, Google Pay, Visa, MasterCard, PayPal, and certain cryptocurrencies such as Bitcoin (BTC) and Litecoin (LTC). Availability may change, and some methods may require additional checks.

When you request a withdrawal or redemption, we may:

• Review the request for security and rule compliance
• Ask for verification documents
• Perform reasonable checks to help prevent fraud, chargeback abuse, or unauthorized transactions

Your displayed balance may reflect pending items (such as requested withdrawals, reversals, or promotional credits) until they are finalized.

Bonus terms made simple - promotions, free spins, and Sweeps Coins rules

Promotions (including bonuses, free spins, and other offers) may have additional bonus terms that apply alongside these site terms. Before you participate, you should review the specific promotion rules shown on the offer.

Typical promotion conditions may include eligibility requirements, time limits, game restrictions, redemption limits, and playthrough rules.

For Sweeps Coins promotions on The Money Factory, the general approach is:

• Sweeps Coins received from bonuses typically require a 1x playthrough before they can be redeemed
• Playthrough contribution is generally 100% across eligible games in promotional mode
• Redemptions may require verification, and minimum redemption thresholds may apply (for example, a minimum amount for cash prizes)

We may limit, adjust, pause, or remove promotions if needed to keep offers fair, prevent misuse, or comply with location rules.

Location limits - where promotions may not be available

Some offers and features are not available in certain jurisdictions. For example, Sweeps Coins promotional play may be restricted in specific U.S. states, and eligibility can change over time.

At the time of writing, Sweeps Coins promotions are not available in: AZ, CT, DE, ID, IN, LA, MD, MI, MT, NV, NJ, NY, TN, UT, WA, WV.

If you are in a restricted location, you may be unable to claim promotions, use certain modes, or request redemptions.

Game access and platform availability - what you can expect

We work to provide reliable access to games and services, but availability may vary based on:

• Your location and device
• Browser or app performance
• Scheduled maintenance
• Software updates or provider changes
• Technical issues outside our control

Some games, features, or promotions may be added, removed, suspended, or limited at any time. We do not promise that the site will be available without interruptions or that every game will remain available indefinitely.

Fair play rules - what’s not allowed

To protect players and the integrity of the platform, you agree not to misuse the service. Prohibited behavior includes, for example:

• Using the site for unlawful purposes
• Providing false information or using someone else’s identity
• Collusion with other players or coordinated play intended to gain an unfair advantage
• Fraud, chargeback abuse, or intentionally reversing payments after receiving benefits
• Bonus abuse, including repeated account creation or patterns intended to bypass promotional limits
• Attempting to manipulate games, promotions, or platform systems
• Using bots, scripts, automation tools, or unauthorized software
• Allowing another person to access or use your account

If something feels unclear, the safest approach is to contact support before acting.

When we may restrict an account - balanced operator rights

We may take reasonable action to protect players, promotions, and platform integrity. This can include refusing service, limiting access, pausing promotions, delaying withdrawals for review, or closing an account when we reasonably believe that:

• These platform rules or promotion rules have been broken
• Verification is incomplete or documents appear inconsistent
• Misuse, fraud, chargeback abuse, or bonus abuse may have occurred
• Account activity suggests the account is not being used by its registered owner

Where appropriate, we aim to handle reviews fairly and to communicate through our support channels.

Errors and technical issues - how we handle mistakes

From time to time, technical problems can happen. This may include interrupted sessions, game malfunctions, display errors, incorrect promotional credits, pricing or purchase mistakes, or incorrect balances caused by system issues.

If an obvious error occurs, we may correct it and adjust account balances or promotional status in a fair and reasonable way to reflect what should have happened without the error. If you notice something that looks wrong, contact support promptly so it can be reviewed.

Responsible gaming - keeping play safe

Gambling should be treated as entertainment, not as a way to make money. If playing stops feeling enjoyable, consider taking a break or using any responsible gaming tools available on the platform.

You can also review our guidance and support options on the Responsible Gaming page.

Intellectual property - using the site content properly

The Money Factory website and its original content (including branding, design elements, text, graphics, and software components) belong to The Money Factory or its licensors.

You may not copy, reproduce, republish, distribute, or commercially exploit site content without permission, except where it is permitted by law for personal, non-commercial use.

Third-party providers - games, payments, and technical services

Some parts of the platform are provided or supported by third parties, such as game studios, payment processors, identity verification services, and hosting providers. Game content may be delivered by providers such as Arrow's Edge, Betsoft, Bgaming (Softswiss), Dragon Gaming, Fresh Deck, Qora, and Rival Gaming.

Because external providers may have their own operational limits, certain games or tools may become unavailable temporarily or change over time.

No guarantees - “as is” and “as available”

The website, games, and services are provided on an “as is” and “as available” basis. This means we cannot guarantee uninterrupted access, constant availability in every location, or error-free operation at all times.

Limitation of liability - reasonable boundaries

To the extent permitted by applicable law, The Money Factory is not responsible for losses or damages caused by events such as:

• Service interruptions, delays, or system outages
• User error, forgotten passwords, or compromised devices
• Unsupported browsers, devices, or local connectivity issues
• Failures or delays caused by third-party providers (including payment services)
• Events outside reasonable control (for example, major network outages or force majeure situations)
• Misuse of the service or breach of these conditions of use

Nothing in these terms is intended to limit rights that cannot be limited under applicable law.

Updates to these platform rules - changes over time

We may update these terms from time to time to reflect changes in services, legal requirements, or operational practices. The latest version published on this page will apply from the date it is posted, unless we state otherwise.

We recommend checking this page periodically so you understand the current account rules and service terms.

Related policies you should read

These terms work alongside other important site policies, which may include:

• Privacy Policy
• Cookie Policy
• Bonus-specific rules and promotion details shown inside the offer
• AML/KYC and redemption requirements where applicable

If there is a conflict between a specific promotion’s rules and these general site terms, the promotion rules typically apply to that promotion.

Contacting The Money Factory

If you have questions about these terms, your account, or how the platform works, contact our support team using the official channels. You can reach us by email at support@themoneyfactory.com, and you can also use the on-site chat and FAQ where available.

Using The Money Factory means playing within clear, fair rules that protect players and the platform. By continuing to access the site, keeping an active account, or participating in promotions, you confirm your acceptance of these conditions of use.