Contact Us

The Money Factory support team is here to help with questions about your account, gameplay, payments, verification, or anything else related to using the site. Whether you’re brand new or already playing, you can reach out whenever something doesn’t look right or you simply need a clear answer.

If you’re contacting us about a promotion or reward, it also helps to mention where you saw it and what you were trying to do at the time. You can also review the main site hub at The Money Factory for quick navigation to key sections.

How to reach us - pick the option that fits your request

Support availability can vary by channel, so it’s best to choose the method that matches your situation. For quick questions, live chat is often the easiest route when it’s available. For anything that needs details or attachments, email is usually the best choice.

Email support - best for account, documents, and detailed requests

Email is a good option for general inquiries, account-related questions, follow-ups on verification documents, or issues you’d like answered in writing.

You can contact us at: support@themoneyfactory.com

Live chat - convenient for quick help (when available)

Live chat can be the simplest way to get real-time assistance for basic troubleshooting, site navigation questions, or clarifying how something works. If you don’t see chat available, email is the next best option for support.

Contact form - message us directly from the website

If you prefer not to open your email app, an online contact form may be available on the site. This is helpful for sending a quick message, especially when you’re already logged in and want to describe an issue right where it happens.

What to include so we can help faster

To help the team understand your request and locate the right account details, you may be asked to provide your name, username, and the email address registered on your account, along with a short description of what happened. If your question is about a payment method (Apple Pay, PayPal, Visa, MasterCard, or crypto like Bitcoin or Litecoin), including the date and any relevant reference details can also be helpful.

Whenever you need a hand, reach out using the contact option that’s most convenient - we’re here to help you get back to playing with confidence.