Responsible Gaming

At The Money Factory, player protection is a core part of the experience. We want your time on the site to feel safe, fair, and enjoyable - and always under your control.

Gaming should be treated as entertainment, not a way to make money or solve financial problems. This page shares practical ways to keep play balanced, signs that it may be time to pause, and the account tools and support options available if you need them.

What safer play means in real life

Safer play is about staying aware of how you’re playing and making choices that fit your budget, your mindset, and your day-to-day life. It means:

• Playing with money and time you can comfortably afford to spend on entertainment
• Knowing that outcomes are uncertain and losses can happen
• Recognizing when it’s time to take a break and actually taking it

A healthy approach looks different for everyone, but the goal is the same - keeping gaming enjoyable and manageable.

Our commitment to player protection at The Money Factory

We aim to make staying in control straightforward, not buried in fine print. Our approach includes:

• Clear access to account settings that help you manage time and spend
• Practical information that supports informed choices
• Fair play expectations and transparency around promotional play and redemption requirements
• Encouraging early action - because small changes (like setting limits) can make a big difference
• Support channels you can reach when you have questions or want help adjusting your account

If something doesn’t feel right, we’d rather you pause and reach out than try to push through it.

Simple habits that help you stay in control

Small guardrails can keep play fun and prevent it from drifting into something stressful. These habits are a good starting point:

• Set a budget before you play, and treat it like the cost of entertainment. Decide on a time limit too - it’s easy to lose track once you’re focused on a game.
• Take breaks. A quick pause can reset your perspective and help you make clearer decisions.
• Avoid playing when you’re upset, stressed, exhausted, or under the influence of alcohol or substances. Those states make it harder to stick to limits.
• Never chase losses. Trying to win back what you lost quickly can lead to spending more than you intended.
• Keep gaming separate from essential expenses like rent, bills, food, and debt payments. If you find yourself crossing that line, it’s a strong signal to stop and get support.
• Check your account activity from time to time. A quick review can help you spot patterns you didn’t notice in the moment.

Signs it may be time to pause and reassess

It’s not always obvious when gaming stops feeling like entertainment. If any of the signs below sound familiar, consider taking a break and using limit-setting tools.

Common warning signs include:

• Spending more than you planned, or making repeated top-ups after telling yourself you wouldn’t
• Playing longer than intended, especially late at night or during work/school hours
• Feeling pressure to keep playing after a loss
• Hiding gaming activity from family or friends
• Feeling anxious, guilty, or irritable about gaming
• Borrowing money or using funds meant for essentials to continue playing
• Thinking about gaming constantly, even when doing other things
• Noticing negative impacts on sleep, mood, relationships, or responsibilities

If you’re seeing these patterns, you’re not alone - and you don’t have to wait until it gets worse to take action.

Account tools designed to support healthy play

The Money Factory may offer responsible play features that help you set boundaries and keep track of your activity. Availability can vary by account and platform updates, but common support tools include:

• Deposit limits: Set a cap on how much you can add to your account over a chosen period (daily, weekly, or monthly).
• Loss or wager limits: Put boundaries around how much you can lose or wager within a set timeframe, helping you avoid unplanned spend.
• Session limits and time reminders: Choose how long you want to play, and receive prompts that help you stay aware of time passing.
• Reality checks: Optional notifications that provide periodic summaries of your session so you can make an informed decision about continuing.
• Transaction and gameplay history: Review deposits, gameplay, and other activity so you can spot trends and keep a clear record of your play.

If you can’t find a setting you’re looking for, contact support and we’ll point you in the right direction.

Time-out breaks and self-exclusion when you need distance

Sometimes the best tool is space.

A cooling-off break (time-out) is a short pause from play. It’s useful if you feel your habits slipping or you simply want to reset.

Self-exclusion is a longer, more structured option for players who feel they need a stronger barrier. During self-exclusion, account access is restricted for the selected period.

If you’re unsure which option fits your situation, choose the one that gives you the most support right now. You can also contact our team at support@themoneyfactory.com for guidance on the available options and how they work.

Adults only: age limits and underage prevention

The Money Factory is intended for adults only. Underage play is not allowed.

To help prevent minors from accessing the platform, we may use age and identity verification measures, including checks during account setup and before redemptions. We also encourage parents and guardians to use device-level controls and keep login details private if they share devices at home.

Support when gaming stops feeling manageable

If gaming is creating stress, conflict, or money worries, support can help - and reaching out early is a strong decision, not a setback.

Consider:

• Taking an immediate break using a time-out or self-exclusion option
• Talking to someone you trust
• Seeking help from a qualified professional or a licensed support service in your area

If you have questions about your account, settings, or available tools, you can also use our support options (chat or email) listed on the site’s help section.

Finding trusted help resources

Support options vary by location, so the best choice is a licensed organization or healthcare provider in your country or state. If you’re not sure where to start, look for:

• National or state-level problem gambling support services
• Local counseling and mental health providers with experience in gambling-related concerns
• Self-exclusion and support programs offered by recognized regulators or public health organizations

If you believe you may be in immediate danger or at risk of self-harm, contact local emergency services right away.

A shared responsibility: what we provide and what you control

We’re committed to offering clear information, practical safeguards, and access controls that can help you stay balanced. At the same time, the most effective protection comes from using those tools honestly, setting limits that match your real budget and schedule, and paying attention to warning signs.

If you ever feel your play is drifting away from fun, take a pause. A short break, a limit adjustment, or a conversation with support can bring things back into a healthier place - and we’re here to help you make that change.